Ericsson
Noida, Uttar Pradesh, India
August 2024 – Present
Software & Automation Engineer
- Identified and automated manual processes across multiple Service Delivery projects using RPA, Python, rule-based workflows Power Automate, AI agents deployed on ADO and AKS.
- Integrated APIs, SharePoint, MongoDB, SQL Server, Outlook, Teams, MS Excel, and internal tools to create end-to-end automation workflows.
- Streamlined repetitive scenarios through deterministic logic and built chat-based and project-integrated AI agents for validation, summarization, exception handling, and workflow execution.
- Integrated automation outputs with Power BI and developed Power Automate workflows for notifications, communication, and operational insights.
- Participated in code reviews and mentorship drives.